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Payment Processing and Refunds

When fix2U authorises a card transaction your bank confirms that your card is valid and there’s money in your account to pay for what you’re buying.  Your bank will deduct the transaction amount from your available funds and the transaction shows as pending on your account until the payment process is complete.

In some instances fix2U may process your transaction for a lesser amount, for example, the quoted price at the time of booking was higher than it should have been. For example, you book an iPhone 6S screen repair for $269 but our repairer finds that your phone is actually the iPhone 6 model, which only costs $189 to repair.

In this instance, the following will happen

  1. The initial authorisation amount of $269 will appear as a pending transaction i.e. the original amount quoted for the repair. Your available funds balance in your bank account will reduce by this amount.
  2. When fix2U completes the repair and charges $169, you may see two 'pending transactions' on your account at the same time. However, the pending transaction for $269 will eventually disappear. This generally takes about 3 to 5 business days, although it can take up to 10 business days in some cases.

Please note that in all cases, it is your bank or credit card issuer, and not fix2U, that places the funds in a pending state, and who are responsible for making the funds available in your account.

If you have any queries about this process then please contact your bank’s merchant services department, their contact details should be on your bank card.